Effective Date: 01 July 2026
Welcome to Ashirward Hospital. We are committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our healthcare services.
1. Introduction
At Ashirward Hospital, we understand the importance of your personal and medical information. We collect information only for providing quality healthcare services, improving patient experience, and complying with applicable laws and regulations.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Address
- Emergency Contact Details
Medical Information
- Medical History
- Previous Treatments
- Diagnostic Reports
- X-rays, MRI, CT Scan Reports
- Orthopedic Consultation Records
- Prescription Details
Appointment Information
- Preferred Doctor
- Appointment Date & Time
- Reason for Visit
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Statistics
- Cookies and Analytics Data
3. How We Use Your Information
Your information may be used to:
- Schedule appointments.
- Provide orthopedic consultations and treatment.
- Maintain patient medical records.
- Communicate appointment confirmations and reminders.
- Respond to enquiries.
- Improve hospital services.
- Process payments (where applicable).
- Comply with legal and regulatory obligations.
- Enhance website performance and user experience.
4. Medical Confidentiality
Patient medical records are treated as confidential.
We implement strict administrative, technical, and physical safeguards to protect your health information against unauthorized access, disclosure, alteration, or misuse.
Only authorized healthcare professionals and hospital staff can access patient records when necessary for treatment or hospital operations.
5. Cookies
Our website may use cookies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic.
- Enhance browsing experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Sharing of Information
Ashirward Hospital does not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Treating Doctors
- Medical Consultants
- Diagnostic Laboratories
- Imaging Centers
- Insurance Companies (with patient consent where applicable)
- Government Authorities when legally required
- Third-party service providers assisting with appointment management, website maintenance, or payment processing under appropriate confidentiality obligations.
7. Data Security
We employ appropriate security measures, including:
- Secure Servers
- Encrypted Data Transmission (SSL)
- Access Control Systems
- Password Protection
- Regular Security Monitoring
- Restricted Staff Access
Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
8. Third-Party Services
Our website may include links to third-party websites such as:
- Google Maps
- Social Media Platforms
- Online Payment Providers
We are not responsible for the privacy practices of these external websites.
9. Patient Rights
Patients may have the right to:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request updates to contact information.
- Withdraw consent where legally permissible.
- Request deletion of personal information where applicable and subject to legal record-retention requirements.
Certain medical records may be retained as required by applicable healthcare regulations.
10. Children’s Privacy
Healthcare services may be provided to minors through their parents or legal guardians.
Information relating to children is collected only for medical treatment and healthcare purposes.
11. Online Appointment Forms
When you submit an appointment request through our website, the information provided is used solely to:
- Schedule your consultation.
- Contact you regarding your appointment.
- Provide healthcare-related assistance.
Submitting an appointment request does not guarantee an appointment until it has been confirmed by the hospital.
12. Data Retention
We retain personal and medical information only for as long as necessary to:
- Provide medical treatment.
- Maintain healthcare records.
- Meet legal, regulatory, insurance, and accounting obligations.
13. Changes to This Privacy Policy
Ashirward Hospital reserves the right to update or modify this Privacy Policy at any time.
Any changes will be published on this page along with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Ashirward Hospital
Orthopedic Care
Address: 3rd Floor, Vision Business Hub, L P Savani Rd, Adajan, Surat, 395009
Phone: +91 95105 65856
Email: ashirwadorthocare@gmail.com
Consent
By accessing and using the Ashirward Hospital website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.